When visiting a doctor's office or hospital, present the treatment voucher that you received along with all insurance documents after signing up for your insurance. The treatment voucher lists the benefits covered by your health insurance. Please point out that some treatments, as indicated on the voucher, require prior approval or the submission of a treatment and cost plan before the treatment starts.
Typically, medical practices and hospitals will directly settle the bill with us upon presentation of the treatment voucher. If the bill is sent to you, you can simply submit it in its original form along with the prescription. Please also provide the insurance number and your bank account details (IBAN, BIC, bank name, and account holder’s name), so we can reimburse you quickly.
In case of any uncertainties, our claims department is happy to provide assistance.
